2020 Defender



EU specification importing countries feature a free 112 eCall service which is mandated by EU law.

There are two states of emergency call (eCall): Automatic and manual operation. In a crash situation, where the airbags have deployed, an automatic emergency call is made to the emergency services. In a non-crash situation, when emergency assistance is required, the emergency call button can be used manually.

In both states, the button flashes yellow until the emergency services answer the call, at which point the flashing stops.

The emergency call system collects and processes the following information for the purposes of the emergency:

  • The vehicle's last three locations and direction of travel.

  • Log file of the automatic activation of the system and its timestamp.

  • Vehicle information such as VIN, propulsion type, and colour.

  • Any additional data.

The appropriate emergency services are despatched to the vehicle's location. Contact with the emergency services agent can be made, at any time, by pressing the emergency call button.

The emergency call button is located in the overhead console, on the right side. See DRIVER CONTROLS.

Press and release the button's cover to reveal the button. A red LED illuminates in the button. Press the button for 3 seconds to make a direct call to the emergency services.


If the vehicle is travelling in a different country, the emergency call may still connect. However, the vehicle’s location and the vehicle's details may not be automatically sent to the local provider.

There is a single battery that maintains full system operation in the event that the vehicle's battery is disconnected or disabled. The battery is guaranteed for the vehicle's warranty period. If the battery requires replacement, the instrument panel displays a warning message. Consult a retailer/authorised repairer for a replacement battery.

If a fault is detected with the emergency call system, the instrument panel displays a warning message. If this occurs, the vehicle can still be driven, but consult a retailer/authorised repairer at the earliest opportunity.

EU 112 eCall test procedure:

Only applicable EU specification importing countries.

To test the eCall system, the procedure below should be used. The test procedure determines if the system is working correctly.

Make sure that the following conditions are met before starting the procedure:

  • The Electric Parking Brake (EPB) is applied.

  • The vehicle is stationary for a least 1 minute.

  • The ignition is switched on or the engine is running.

  • An emergency response call is not in progress.

  • Network reception is good.

  1. Press the Optimised Land Rover Assistance button for at least 3 seconds, but for less than 10 seconds. See OPTIMISED LAND ROVER ASSISTANCE .

  2. After pressing the Optimised Land Rover Assistance call button for 3 seconds, also press the emergency call button for at least 3 seconds. The call button's LEDs flash amber as the test procedure starts and continue to flash until the test procedure ends.

The results of test procedure will be displayed in the instrument panel. In addition, a call is made to the Land Rover automated line. Where you will hear a recorded message.

If the system is faulty, the emergency call button flashes red and the instrument panel displays a warning message to contact a retailer/authorised repairer.


A warning message is also displayed if there is no network reception. Move the vehicle to an area of good reception and retest.

The test procedure will end after 5 minutes if the ignition is switched off, or if the vehicle is driven more than 300 m.


If the test procedure is repeated, make sure that there is a time delay of at least 5 minutes before retesting.

EU 112 eCall information:

Within the EU and EU importing countries your emergency call system will call 112 as described above.

The 112-based eCall service is a public service of general interest and is accessible free of charge.

Any processing of personal data through the 112-based eCall in-vehicle system complies with the personal data protection rules provided for in Directive 2002/58/EC and Regulation (EU) 2016/679 of the European Parliament and of the Council, and in particular, shall be based on the necessity to protect the vital interests of the individuals in accordance with Regulation (EU) 2016/679.

Processing of such data is strictly limited to the purpose of handling the emergency eCall to the single European emergency number 112.

Recipients of data processed by the 112-based eCall system are the relevant public safety answering points designated by the respective public authorities of the country on which territory they are located, to first receive and handle eCalls to the single European emergency number 112.

The 112-based eCall system is designed in such a way as to make sure that the data contained in the system's memory is not available outside the system before an eCall is triggered.

The 112-based eCall system is designed in such a way as to make sure that it is not traceable and not subject to any constant tracking in its normal operation status.

The 112-based eCall system is designed in such a way as to make sure that data in the system's internal memory is automatically and continuously removed.

The vehicle location data is constantly overwritten in the internal memory of the system so as always to keep a maximum of the last three up-to-date locations of the vehicle necessary for the normal functioning of the system.

The log of activity data in the 112-based eCall in-vehicle system is kept for no longer than necessary for attaining the purpose of handling the emergency and in any case not beyond 13 hours from the moment an emergency call was initiated.

The data subject (the vehicle's owner) has a right of access to data and as appropriate to request the rectification, erasure, or blocking of data, concerning him or her, the processing of which does not comply with the provisions of Regulation (EU) 2016/679. Any third parties to whom the data have been disclosed have to be notified of such rectification, erasure, or blocking carried out in compliance with this Regulation, unless it proves impossible or involves a disproportionate effort.

The data subject has a right to complain to the competent data protection authority if he or she considers that his or her rights have been infringed as a result of the processing of his or her personal data.

The Land Rover InControl services as described in this guide are covered by the above regulations privacy regulations.

Any processing of personal data through the InControl system complies with the personal data protection rules provided for in 2002/58/EC and Regulation (EU) 2016/679.